PH Plumbing Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01619622235 or 07941509951., or write to us at 18 Overton cr sale m334hq, or email us at and we aim to respond within 7days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted traders in the first instance on 0117 981 2929.

Please find our Complaints Policy pdf file attached here

Which? Trusted Trader

PH Plumbing and Heating has successfully met the Which? professional assessment standard and became a Trusted Trader, committed to abide by the Which? Trusted Trader’s Code of Conduct.

PH Plumbing Which Trusted Traders

We value your customer feedback

Here at ph towers we have decided to reward our loyal  customers. Just  leave us feedback on checkatrade  which trusted traders . Google or our own website to receive a £5 discount on the next boiler service – breakdown boiler repair or boiler replacement. Regards Paul  and team

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New ErP Vaillant boiler models

From 15 Sep all new boilers must be ErP compliant and Vaillant has stepped up with its refreshed combi boilers.

ecoTEC Pro 24 , 28, 30kw. ecoTEC Plus 25 , 32 , 35 , 38kw output models. ecoTEC Plus system boilers come in 12,15,18,24,30, and 37kw.

New controls come in the shape of the vSmart  a control  linked to your smart phone. Vaillant uk to find out more –


Water Main upgrades – Get the lead out

Still struggling with low water flow rates caused by old lead pipework?

We can call by to measure up your current flow rate and price for a replacement 25mm ( other sizes also supplied ) free of charge – just call to arrange!

Still struggling with low water flow rates caused by old lead pipework